We want to learn from what you have to say. Here’s what we mean by that:
What do we do with positive feedback?
We might simply find enjoyment in reading a good story that you share, smile and thank you for sharing.
We might ask you to consider sharing a story more widely.
We might high-five the folks who are leading Redemption Groups at whatever site where you had a positive experience.
What do we do with negative feedback?
Negative feedback helps us to think realistically as we equip churches to run Redemption Groups and provide tools and guidance for the development of group leaders. We’ve benefited greatly from people who’ve shown the courage to speak candidly to us about their concerns.
We might want to raise awareness about any concerning patterns that develop. For example, when we heard that some group participants had been discouraged from seeing professional counselors, we responded by raising awareness about the importance of churches having counselor referrals ready to encourage participants to get the help they need from whomever they need help.
In the most extreme case, if we saw a concerning trend of feedback about a particular site, we might engage them in conversation to seek a resolution, possibly including removal of their license to run Redemption Groups if the problems persist uncorrected.
Please note: each ministry site that runs Redemption Groups operates independently from Redemption Group Network, usually a church with its own pastoral leadership and governance. Redemption Group Network doesn’t govern those churches, and should normally not be considered a mediator in any disputes that arise with their groups. Rather, we provide training and resources to help those churches minister to their people. If we thought that a given church was using our resources in a way that’s inconsistent with our values, we may choose to stop resourcing them.